Terms and Conditions
To enable us to provide and maintain the highest standards of care, we require all parents to be aware of and abide by the following terms and conditions. Along with your booking form, these terms and conditions form your contract with Acorns Nurseries Limited.
It is extremely important that you inform us of any alterations to telephone numbers, contact details or any other changes which occur throughout Action Pak.
A full day is 7.30am to 6pm. We adhere to a strict child/staff ratio, it is therefore important that you do not arrive earlier than the starting time or later than the finishing time.
Should you arrive later than the finishing time you will be charged at a rate of £25.00 per 15 minutes. Any exceptional circumstances will, of course, be taken into consideration.
If you are not collecting your child personally from Action Pak, it is essential that staff are made aware of the person that you have authorised to do so in your absence. Only persons identified on the booking form are able to collect your child. A password system is in use and we will not allow children to leave with anyone who has not been made familiar to staff.
The daily rate for Action Pak inclusive of all trips is £62.00 The first child in each family will be charged at this rate and any additional siblings attending on the same day will be charged at £57.00 each per day. Cancellations to bookings/non-attendance will be charged at the full daily rate once the holiday scheme starts. Changes to bookings/swapping days cannot be guaranteed and could incur an administration charge of £10.00 on each occasion.
Action Pak fees are payable in advance. Invoices are issued once a booking form has been received. Payments, including childcare voucher payments must be paid 30 days in advance of your child’s first attendance, if your child is attending for more than 2 weeks we will accept stage payment in advance. If you wish to take advantage of the voucher scheme or Childcare Offer, please complete the relevant information on the booking form. Children may be excluded from Action Pak if payment has not been made or is overdue.
Cheques should be made payable to Acorns Nurseries Limited. Returned cheques will occur a £25.00 charge. Payment can also be made directly into the Action Pak bank account – please email actionpak@acornsnurseries.co.uk for details/payment queries.
Credit/debit card payments can be made by telephoning our head office on (029) 20 394334. Please note a charge of 3% will be included for payments made by this method.
Your child requires:
- A packed lunch each day (please pack suitable products to remain cool as Acorns have no storage or chilling facilities on site)
- Swimming costume and towel (when timetables show)
- Appropriate clothing for activities (according to timetable)
- Change of clothing for younger children
- Suitable footwear such as trainers for activities and for safety reasons, no flip flops
- Appropriate clothing for the weather conditions (waterproof coat/sun hat)
As we encourage the children to participate in the timetabled activities, please ensure that your child does not bring any electronic devices including mobile phones to Action Pak as Acorns cannot be held responsible for any damage or loss to these items.
If a child becomes unwell whilst at Action Pak, we will contact parents immediately for arrangements to be made for the child to be collected, preferably within one hour to minimise any discomfort to your child and to contain any possible spread of infection.
Prescribed and non-prescribed medication, creams or lotions may be administered during the Action Pak day and will be reviewed on a case-by-case basis, taking into account the reason for the medication, creams or lotions and the safety for the child and member of staff administrating it.
Please refer to our Medication at Acorns Action Pak policy for information on the administration of medication, creams and lotions and the guidelines required to be followed.
It is not acceptable practise to keep medicines, creams or lotions stored in a child’s bag at Action Pak as the children have access to their bags at all times.
Please refer to our Sickness and Illness Policy for information about illness at Action Pak and this includes the guidelines required to be adhered to concerning your child’s time away from Action Pak following an illness. For the avoidance of doubt, fees remain payable should your child be absent from Action Pak due to illness.
Please adhere to our Sickness and Illness Policy for guidelines concerning your child’s time away from Action Pak following an illness. Our Sickness and Illness Policy guidelines will be emailed along with Timetables, Policies and Procedures one week before the start of the Holiday Play Scheme.
We have a defibrillator on-site and staff are trained it its use.
Action Pak provides sun cream which is applied regularly throughout the day. If your child has an allergy or you have a preference for a particular brand, please ensure that this is given to a member of staff and is clearly labelled with your child’s name and age group.
Acorns Action Pak occasionally take photographs which may be used for promotional material, these would never be passed onto any third party or used for any other reason.